FAQs

Currently we’ve made the decision to suspend any international deliveries. We apologise for any inconvenience this may cause you.

Our Standard £3.50 tracked shipping uses Royal Mail’s 48 hour service which takes between 2-3 days – although, at peak times this can be longer, and we have no control over how long once your delicious chocolate order has left us. You can keep an eye on it though through your tracking number which we’ll email to you once we’ve shipped your chocs.

Why wouldn’t you want to send chocolate as a gift! Please do, it makes our day when you spread the word about us and in return, we will certainly add a gift card for you. When you click on the checkout after you’ve finished shopping, a little box will appear asking if you’d like to add a message, so type in your text and we’ll do the rest. Don’t worry, we don’t put a receipt in, so they won’t know how much you’ve spent!

The best thing to do if you realise you need to change something is to email us here at customerservice@choc-affair.com. It is the quickest way to get hold of us, rather than through the contact form and we’ll do our very best to sort the issue out for you. You can of course call us on 01904 541541 and speak to our very lovely Charlotte.

Please get in touch with our customer service team by email: customerservice@choc-affair.com and we’ll be happy to help sort it out for you.

Yes it is. We want to shout about our chocolate because we really do believe it is the very best to be found.

We’ve chosen to source our chocolate from an amazing family-owned company in Colombia, where they work closely with the farmers helping train them to produce a better quality of cocoa bean, so improving their income. As well as concentrating on the very best flavour profile, they work tirelessly to make sure they are doing all they can to protect the natural habitat – ensuring a sustainable model for future generations.

ALL of our delicious chocolate range is created using only Single Origin chocolates which simply means, the cocoa beans are all from the same country, or geographical region, so it has a very special flavour profile, unique to the area within which it’s grown. You can find out more here if you’d like to. 

Sustainability around our chocolate and the importance of our role in the environment is a huge part in what we’re doing and so we’re constantly looking at ways in which we can improve, our systems and processes to reduce our waste and effects on the environment.

We are very confident there is no issue of slavery within our supply chain. Our chocolate supplier is a family-owned company who are third party audited to ensure their hiring processes are robust.

Although modern slavery is not an issue present in the Colombian cocoa chain, our supplier works closely with the farmers and associations to help prevent it ever becoming one through continuous training in the awareness and enforcement of human rights. 

Through their sustainability plan, which we pay a premium towards, they promote access and quality of education for young people and children, building schools, and along with entrepreneurship training they work tirelessly to strengthen social and cultural opportunities to bring prosperity to the cocoa regions. So, you can be confident in the transparency of our supply chain.

NO! We are purposeful to ensure our chocolate only uses its own natural cocoa butter, and not the cheaper palm oil option found in some other brands. Don’t get us wrong, palm oil is not bad in itself, rather it is our mass consumption of it and the deforestation that continues to happen to keep the supply chain going which is bad. We all need to take steps to reduce our consumption of palm oil – you are taking one step today by choosing our chocolate over other brands! You can read a little more about Palm Oil here.

In a nutshell, ALL our dark chocolate is suitable for those on a vegan diet along with our plant-based oat milk range, and we are often asked the question about whether our chocolate is suitable for those who are vegan or on a dairy-free diet, so we’ll endeavour to explain the difference for you.

All of our dark chocolate carries The Vegan Society logo – which indicates that we have submitted an application to The Vegan Society and satisfactorily answered all the society’s questions regarding our ingredients and our production processes and have been given permission to use the logo on the product packaging.

It’s important though to understand that products suitable for vegans aren’t necessarily suitable for people who suffer from dairy allergies – there is a difference and key distinctions between the criteria for “vegan” products and “allergen-free” products.

Anyone suffering from a dairy allergy should not rely on vegan claims as a suitable way to manage their safety and well-being because there could be an unintentional cross-contact with allergens in the manufacturing or preparation process. For products labelled “free-from” or “allergen-free”, these stronger claims are stated because the manufacturers of these products have further reduced the risk of cross-contamination by using entirely separate facilities for that product’s development and manufacture, which are regularly tested for traces of the allergen.

All of our delicious chocolate is made within our production unit, in York, where as well as producing dark chocolate we produce our milk and white chocolate. Whilst we are incredibly careful to ensure we avoid cross-contamination wherever possible, we remain aware that there is always a risk which is why we label our dark chocolate with allergy advice stating may also contain milk.

Chocolate in its simple form does not have gluten added to it, but many inclusions which are added can include any number of allergens, which in turn means the chocolate now contains gluten, dairy, etc. At Choc Affair we don’t work with inclusions, rather we flavour our chocolate with natural flavours which don’t specifically contain gluten.

Anyone suffering from an allergy to gluten or who are coeliac should be aware that whilst there may not be a specific allergen ingredient listed within the chocolate, there is the risk of unintentional cross-contact with allergens in the manufacturing or preparation process – when something is unintentionally transferred from one object to another.

At Choc Affair, we are often asked the question that whilst we don’t list gluten or wheat in our ingredients list, we state may also contain nuts and oat and what does this actually mean to an allergy sufferer.

Our suppliers of flavourings and our chocolate producers as well as ourselves, do not claim to be allergen-free sites, so we must consider the possibility of cross-contamination, however slight, to ensure we are keeping you our customer as safe as we can, by making you aware of any potential risks.

YES! Please do – it is really important that as much as possible is put through the recycling system. The foil is aluminium and infinitely recyclable and most councils collect this with your home recycling of tins and cans.  Then, simply put the paper wrappers in your cardboard and paper waste collection.   This includes all the packaging your chocolate arrives in, even the tape to seal your box is 100% recyclable.

A couple of reasons, we think it looks nice, but really because it feels good – you know, when you peel back the foil to reveal a smooth glossy bar of chocolate, then you break off a piece off… before wrapping it back around the remainder of the bar to save for later – it’s kind of old school and we love it.

Did you know that aluminium is a valuable resource, not just for foil and cans of pop, but also in electronics, smartphones, kitchen gadgets etc, and it’s endlessly recyclable!  It can be remade into thousands of different items without the need for any new material and the great news is that making products from recycled aluminium uses only 5% of the energy it takes to make new foil from raw materials! Now why wouldn’t we like that J

This is a great short video by a UK council to watch or you can check out this more detailed clip about recycling aluminium here.

So, whilst mining the new aluminium from the bauxite mines isn’t ideal, once we have the aluminium and IF we play our part well, we can make sure the aluminium keeps going and going. Please recycle your foil!

Just make sure it is free from any chocolate residue and give it a quick rinse or wipe over before recycling it, which is the same for all recycling, please make sure it’s clean.

• Do the ‘scrunch test’. If the foil stays ‘scrunched’ then it’s aluminium foil and can be recycled (ours is!) If it springs back, it’s metallised plastic film and can’t be.
• For smaller pieces of foil – such as yoghurt lids or chocolate foil (the best we think!) – please give them a quick wipe over, then loosely scrunch these together to make a larger ball of foil, about the size of a tennis ball. This will keep the foil together and make it easier to recycle as the machinery detects it better than smaller pieces. Or as one advertising campaign said Munch it and scrunch it!

All the wrappers we use for our Choc Affair chocolate bars are made from 100% recycled paper and we’d love for you to do the same with the wrappers in your home recycling after you’ve enjoyed your chocs – just put them in your paper and cardboard recycle box and if you’re interested in knowing more, for a quick easy watch on how paper is recycled, have a quick view of this clip here.

We wanted to be sure about why we are using recycled paper, so we did a little looking and found the following from The Environmental Paper Network:

Using recycled paper alleviates the pressure to log forests for paper. By substituting used paper fibre for virgin tree fibre, recycling reduces the overall intensity of forest management needed to meet a given demand for paper, and the pressure to convert natural forests and ecologically sensitive areas like wetlands or endangered species habitat into tree plantations. Using recycled paper maximizes the paper already in the supply chain. Thus, recycling helps reduce the pressure on the full range of values that forest ecosystems provide, including carbon storage benefits, clean water, wildlife habitat and biodiversity.

Having visited the cocoa forests in Colombia where our chocolate is grown, it is all the more important we all do what we can to protect our planet, you can view more about the reforestation of the cocoa regions here.