Broken items and Returns
All our chocolate gifts are dispatched in perfect condition, as we take the utmost care in wrapping them. But if any items are unfortunately broken in transit by circumstances beyond our control, you can return them to us at the address Choc Affair Ltd, Cocoa Corner, Hazelcourt, James Street, York, YO10 3DR.
Once we have received the item, we will refund the full purchase cost of that item or send out a replacement by return & refund reasonable postage costs incurred.
If you have any concerns please contact us.
Should your parcel be returned to us for any reason (UK delivery ONLY), for example due to a wrong post code or incomplete address, addressee gone away or not called for you, the sender will be liable to pay a resend charge of £3.95. We will notify you of any returns and ask you to contact us with your payment details in order for us to re send the parcel for you with the correct details. Don’t worry though, we only do this if we have to and do our very best to contact you if the courier is struggling to deliver.